We start with a free consultation – usually about 30 minutes in length, so we can talk about your specific practice needs.

All Timely Staff members are employees. We believe that a deeper sense of responsibility, accountability, and reliability is cultivated with full employment.

All employees go through at least two interviews, have their references rigorously checked, and go through a working with vulnerable sectors police check before being hired.

You will have your own permanent virtual assistant. After a short while, they will feel as much a part of your team as any other member!

Each VA has their own VA “alternate”. Just how a mid-wife clinic works, both VA’s will know your processes, so that if your dedicated VA is ill, their alternate can hope into your account for seamless coverage.

We offer roll-over hours! So if you don’t use all your hours, you’ll have a few extra next month.

Payment is done up front, and we accept credit cards or e-transfer.

Therapy-Informed means that all employees that have direct contact with your clients have an education background in mental health and understand mental health at a deeper level than the average administrative assistant. Some employees have their BA in Psychology, we have a mature student working towards a Social Service Worker Degree, and the founder of Timely went through the Gestalt Institute’s 2-year mental health program.

No VA can do it all, and bookkeeping and accounting is out of our skill set. We are happy to connect you with a few VA’s that do offer these services though!

Absolutely! Interested in lower hours or higher? Please reach out , we are happy to try and find an arrangement that works best for you.