Hi, I’m Sharon Nicol. I’m the founder of Timely Virtual Assistant Services.
I started Timely VA Services because I saw a huge lack of skilled administrative support being offered in the Canadian Mental Health private practice sector, and I knew I could help.
Always, but especially now, mental health counsellors play a vital role in the health care system. Unlike many other healthcare providers, most psychotherapists, social workers and counsellors are expected to do everything on their own. It is my mission to give you the support you need, while you support others on their healing journey.
Educating myself in understanding the motivations, emotional development, and neurosis of people has been a continuing passion of mine. I have a diploma from The Gestalt Institute of Toronto and studied psychology at Wilfred Laurier University. I don’t think I will ever be finished learning about psychology, it’s my hope that I’ll have a PhD before I hit 70 (dare to dream!) I love trying to figure out why we, as people do the things we do.
I went to Humber College and took the post-graduate Comedy Writing and Performance Program. I learned how to perform, develop scripts, write my own press releases and how to craft jokes. I love the art and skill of stand-up comedy, I always have. To be a good stand-up comedian you must understand people and how to tell a story in just a few words
My husband is a psychotherapist and when he began setting up his private practice, I saw first hand all the learning and extra hours outside of seeing clients he had to put in while building his business.
It was through helping him with his Psychology Today write-up and website copy that I was first approach by a colleague of his to lend a hand with some of her web copy. I have worked in social media management, administration, and copy writing for many years so working for her came naturally.
When I realized that my administrative and copy writing along with my formal education in psychology could be helpful to those working in the field of mental health, I knew it was time to start working as a virtual assistant in a more official way.
As Timely continues to grow, so does my team of thoughtful and affirming Canadian administrative assistants.
Everyone at Timely Virtual Assistant Services brings different skills to the table but one thing they all have in common is that they are kind, compassionate people (it’s what I search for during the hiring process). From a credentials standpoint, they all have extensive experience working in the mental health administration field, or educational background in psychology and mental health. Timely employees all have a working knowledge of Jane App and Owl Practice and I have personally trained them in how to provide affirming administrative support for therapists and their clients. Everyone on staff also has medical confidentiality training and SAFEtalk or another form of suicide prevention training.
We understand the importance of client confidentiality, know how to provide a gentle touch when working on accounts receivable, and will happily call back new clients who have reached out to you from your website or Psychology Today.
I can say with confidence that my employees care as much about supporting you with your private or group practices as I do. They get it, they see how hard you work and they want to give you some free time back into your day!
As someone who’s been hands on in the business side of mental health for years now, I’ve learned what does and doesn’t work in terms of advertising, online platforms, clinic best practices, setting systems in place, work sustainability, website SEO, and more. If you are trying to decide what step in business is right for you, we can also have a candid conversation about how life will look for you in different roles within your industry.
There are lots of coaches and consultations for the American mental health sector. I prefer to stay local and offer my support to people like you, who are making the lives of Canadians more bearable during these challenging days.
There are many roads that a therapist can walk, my goal is to make sure that you pick the path that has the right pace for your life.
Read more about consultation & collaboration here.