Providing Canadian Mental Health Professionals With Therapy-Informed Administrative Support
Just like you’re there for your clients, maybe it’s time for you to have your own support system in place. Having a Timely Virtual Assistant means you can have more of a work/life balance and the real potential to increase your cash flow.
Let Timely take over the administrative chores that come with running your own private practice or clinic. By outsourcing the tasks that interrupt the flow of your day, there will be space to breathe, feel more grounded and time for you to think about the big picture for your business.
Do you have paperwork piling up? Are emails left in the inbox for days at a time? Worried about collecting on outstanding invoices? Are your credentials on Psychology Today still up to date?
We can help to organize your schedule, call back new inquiries, and check in on intern hours.
Tired of always feeling like you have something else left to do at the end of the day? With an assistant from Timely, you’ll finally have time to take a breath and fully relax.
After a day of looking at a computer screen, having to spend another hour or two reading and responding to emails isn’t ideal.
We have the magic touch when it comes to writing warm and clear emails to new and existing clients. Because we all have an educational background in mental health, we also truly understand the sensitivity that your therapy clients need.
Your assistant also knows what is outside of the norm when it comes to mental health support. Your assistant will also always check in with you should something unusual pop into your inbox.
When someone calls your clinic or private practice, it’s important to get back to them in a timely manner. This is especially important for new inquiries, as often they are calling multiple therapists to find the counselling support they need.
Having someone who is checking your voicemail daily, or even multiple times a day can increase how many new clients you’re able to book. We also call back new Psychology Today inquiries, and follow up with an email, which results in more new clients than just email alone.
Do you have overdue invoices from multiple clients? Worried that bringing it up in session will impact your therapeutic relationship? A Timely VA can help.
We know how to compassionately engage with clients over scheduling, late payments and other concerns. We are happy to work with your clients on payment plans, talk to them about updating their credit card on file, or rescheduling appointments, all while ensuring they feel supported and cared for.
Our team members are skilled in providing direct billing for providers such as NIHB, Telus and Blue Shield.
All of the virtual assistants at Timely Virtual Assistant Services are trained and experienced with using Jane App and Owl Practice. Need help transitioning from one CMS to Jane or Owl? We are happy to assist.
Confidentiality is key in mental health, and that’s why all employees at Timely Virtual Assistant Services are provided with Canada specific medical confidentiality training. We also all live in Canada, use anti-virus software on our computers and have additional training in house to learn how to navigate unique situations.
Do you use:
If one of these systems helps your clinic keep on top of tasks, or manage your associates, we know your management software! Your Timely administrative assistant knows how to navigate and assist you with these systems.
Interested in live call answering?
Timely is now be offering live call answering services. We have partnered with another Ontario-based collective whose focus is on high quality and bespoke call-answering services.
We do the legwork to ensure that the person answering your phone understands the nuances around your specific therapy practice or clinic.
We provide virtual assistance support for one very specific demographic: Canadian Mental Health Professionals. That's it. We understand how group and private practices work and we only provide support for people in your profession.
Let us take care of the tasks that you can safely outsource, like booking, billing, and email management so you can catch up on items you can't outsource, like client notes.
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